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If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support. To address unexpected charges, first see What to do about unexpected charges from Microsoft. You can see the status of your refund on the Order history page ( learn more). Refunds are applied to the original payment option. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return.

When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. You can see the status of your return or exchange on the Order history page ( learn more). When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund.

Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law.įollow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Single items from within a bundle cannot be returned. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

Autodesk sketchbook pro 7 gift christmas